Conditions in relation to pre-orders of Leicester City Football Club’s 2020/2021 ‘Thailand Smiles With You’ Replica Home Shirt
By pre-ordering a Leicester City Football Club 2020/2021 ‘Thailand Smiles With You’ Replica Home Shirt, you agree to these conditions together with any specific instructions which may be mentioned on the relevant section of the website or provided to you via email or SMS (using the contact details you provided at the time of placing your order).
Ordering process
From Monday 27 July 2020 you will be able to pre-order a limited edition Leicester City Football Club (the “Club”) replica home shirt for the 2020/2021 season bearing the ‘Thailand Smiles With You’ slogan (the “Shirt”) from the Club’s official website.
You will be entitled to order a maximum of 1 Shirt / 1 Kids Shirt and 1 Adult Shirt in any one order or such other quantity as mentioned on the relevant section of the website. In the event that you exceed these quantities, the Club reserves the right to cancel your order.
At the time of your order, you will be required to make an initial payment of £10.00 per Shirt plus the applicable shipping fee (the “Initial Payment”). Details of the Club’s shipping fees can be found in the Club’s delivery policy (which can be found here: https://shop.lcfc.com/delivery/).
When pre-ordering the shirt(s), you are able to include other products from the Club’s shop as part of your order. The non-pre-sale items will be shipped according to your selected delivery option.
If your order has non-pre-sale items included, at the time of your order, you will be required to make an initial payment of £10.00 per Shirt, plus the balance of your non-pre-sale items, plus the applicable shipping fee (the “Initial Payment”).
On 16 October 2020, the Club will email you requesting the remaining sum (the difference between your order total and the Initial Payment) (the “Final Payment”). You will be required to make full payment to enable your product to be despatched.
By way of an example
If you order one Adult Shirt with personalisation, plus a pair of 2020/21 Replica Adult Home Shorts for ‘tracked delivery in the UK’, the total cost of your order would be:
Cost of Shirt: £55.00
Cost of Shorts: £30.00
Cost of personalisation: £16.00
Delivery cost: £3.95
Total Cost: £104.95
Your First Payment and Initial Payment would be as follows:
First Payment: £43.95
Final Payment: £61.00
This example is for illustrative purposes only.
Anticipated delivery date
The Club’s anticipated delivery date of the Shirts will be in or around the middle of November 2020.
This anticipated delivery date is based on the best information available to the Club at the time of your order and the Club cannot guarantee that your order will be delivered within the timeframe set out above. You should refer to the relevant section of the website at the time of your order for the most up to date information relating to the anticipated delivery date.
The Club will keep you regularly updated about any information it receives that may impact on the anticipated delivery date of your order.
When the Club receives confirmation of the confirmed delivery date, it will notify via email or SMS. When you order has been dispatched for delivery, you will receive an email confirmation.
This anticipated delivery date does not apply to other versions of the Club’s replica home shirt for 2020/21 season or any other products ordered via the Club’s website.
Non-pre-sale products will be shipped in accordance with your selected delivery option.
Payment
Initial Payment
Your initial payment will be debited from the bank account registered to your payment card on the day of your order.
Final Payment
On the 16 October 2020, the Club will request the Final Payment amount by email. It is when you receive this email that you will need to use the link provided to ‘purchase’ the product in order to complete your payment for your Thailand Smiles With You Shirt.
You will receive an automatic email confirmation to confirm that your final payment has been processed.
Cancellation
You reserve the right to cancel your order at any time on or before 12 October 2020 and receive a full refund of your Initial Payment (£10.00 Shirt deposit plus shipping fee).
In the event that you do not make your Final Payment in 3 days, the Club will again contact you via email or SMS requesting that you contact the Club to for the Final Payment. In the event that you have not made payment within a period of 7 days from the Club’s initial request on 16 October, then your order will be cancelled and the Club will contact you via email or SMS to arrange for your Initial Payment to be refunded to you.
Returns & Refunds
For further information, the Club’s refunds and returns procedures policy can be found here: https://shop.lcfc.com/returns.
Orders placed for Foxes Fanstore Collection can be picked up from the main till points at the Foxes Fanstore, please ask any of our friendly shop floor staff for help to guide you to the correct area. All customers using our Fanstore collection service will receive an email when their order is ready to collect, this could take up to 5 working days. Please can customers ensure that a form of photo ID and the email confirmation are brought along with them when collecting their item(s). Orders can be collected during the store opening hours which will be confirmed within your collection email.
All of our parcels are shipped with DHL EXPRESS, which requires a signature on arrival.
Once your order is processed and despatched, DHL EXPRESS will notify you by email and SMS on your shipment's progress along with a tracking number and estimated delivery date.
If this doesn’t fit your schedule, you can customise your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best.
Our policy is to ship DDU terms (delivery duty unpaid).
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