REFUNDS & RETURNS
You may return an item to us for a full refund, as long as it is still in its original condition and packaging. To recieve a full refund, the items have to be sent back within 28 days from the original date of receipt.
Any sale items can be returned through our E-commerce department for a full refund. If you wish to bring any sale items back into store, you will be issued a credit note or exchange only.
Once a shirt has been personalised we are unable to offer a refund. The same applies if a player was to leave the club or change squad number. Returns on personalised products will only be accepted if the incorrect name or number was printed or if the product is faulty.
Which products cannot be returned?
The following products won’t be eligible for exchange or refund (unless faulty or not as described):
- Face coverings, underwear and body jewellery (hygiene reasons)
- Gift cards
- Food and Drink
- Personalised products
- Toiletry products and gift sets
- Products without original packaging or labels
- Products or packaging in a poor condition
Please note that if you return products which are outside our returns policy or you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.
How to return an item -
- Complete the returns form (this will have been sent with your original delivery) and send back to us along with the items you would like to refund.
- Post the parcel back to us, via recorded delivery to the following address –
Internet Sales Department
Leicester City Football Club
We recommend that any returns should be sent using a signed delivery service, as we cannot be held responsible if the return package is lost in the post.
Alternatively, items can be returned to the Foxes Fanstore, which is located at at the stadium. Along with the returned itmes, please bring with you a copy of your order receipt, ensuring this is within the specified 28 days.
Our store opening times are as follows* -
Monday to Friday: 10am until 7pm
Saturday: 9am until 5pm
Sunday: 10am until 4pm
The Foxes Fanstore will close at KO of match days and reopen again for 45 minutes after the final whistle.
For all online purchases from November 5th 2020 returns will be available until January 31st (instead of the usual 28 day period).
*Opening times may be affected by bank holidays and match days.
If you require any further assistance on this, please contact us at firstname.lastname@example.org.