REFUNDS & RETURNS
Refunds & Returns
Covid-19 Update - All late returns will be honoured in-store in line with the other terms in our returns policy for a period of 14 days from when we reopen. Please keep your receipt as proof of purchase. We will make additional exceptions on a case by case basis where necessary. Alternatively, if you would like to return by post, please contact firstname.lastname@example.org for a returns form. Any online purchases from March 17th 2020 will have an extended returns policy of 60 days from delivery.
You may return an item* to us for a full refund, as long as it is still in its original condition and packaging. To recieve a full refund, the items have to be sent back within 28 days from the original date of receipt.
Any sale items can be returned through our internet sales department for a full refund, if you wish to bring any sale items back into store, you will be issued a credit note or exchange only.
Once a shirt has been personalised we are unable to offer a refund. The same applies if a player was to leave the club or change squad number. Returns on personalised products will only be accepted if the incorrect name or number was printed or if the product is faulty.
*For hygiene reasons we are unable to offer a refund or exchange on underwear.
How to return an item -
- Complete the returns form (this will have been sent with your original delivery) and send back to us along with the items you would like to refund.
- Post the parcel back to us, via recorded delivery to the following address –
Internet Sales Department
Leicester City Football Club
We recommend that any returns should be sent using a signed delivery service, as we cannot be held responsible if the return package is lost in the post.
Alternatively, items can be returned to the Foxes Fanstore, which is located at at the stadium. Along with the returned itmes, please bring with you a copy of your order receipt, ensuring this is within the specified 28 days.
Our store opening times are as follows* -
Monday to Friday: 10am until 7pm
Saturday: 9am until 5pm
Sunday: 10am until 4pm
The Foxes Fanstore will close at KO of match days and reopen again for 45 minutes after the final whistle.
For all online purchases from November 29th 2019 - December 31st 2019 returns will be available until January 31st (instead of the usual 28 day period).
*Opening times may be affected by bank holidays and match days.
If you require any further assistance on this, please contact us at email@example.com.