REFUNDS & RETURNS
Refunds & Returns
You may return an item* to us for a full refund or exchange, as long as it is still in its original condition and packaging. To recieve a full refund or exchange, the items have to be sent back within 28 days from the original date of receipt. This excludes sale items, where we can only offer an exchange or credit note for the value of the goods at time of purchase.
Once a shirt has been personalised we are unable to offer a refund. The same applies if a player was to leave the club or change squad number. Returns on personalised products will only be accepted if the incorrect name or number was printed or if the product is faulty.
How to return an item -
- Complete the returns form (this will have been sent with your original delivery) and send back to us along with the items you would like to exchange/refund.
- Post the parcel back to us, via recorded delivery to the following address –
Internet Sales Department
Leicester City Football Club
We recommend that any returns should be sent using a signed delivery service, as we cannot be held responsible if the return package is lost in the post.
If you have requested an exchange and the item is out of stock, we will contact you in due course. Please allow up to 7 working days for this to be processed.
Alternatively, items can be returned to the City Fanstore, which is located at at the stadium. Along with the returned itmes, please bring with you a copy of your order receipt, ensuring this is within the specified 28 days.
*For to hyigene reasons we are cannot offer a refund or exchange on underwear.
If you require any further assistance on this, please contact us at firstname.lastname@example.org.