Our terms

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply goods to you.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us at [email protected] to discuss.

2. Information about us and how to contact us

2.1 Who we are. We are Leicester City Football Club Limited, a company registered in England and Wales. Our company registration number is 04593477 and our registered office is at King Power Stadium, Filbert Way, Leicester, Leicestershire, LE2 7FL. Our registered VAT number is 801162873.

2.2 How to contact us. You can contact us by telephoning our retail customer service team at 0344 815 5000 and selecting one of the following options:

Option 7: General retail enquiries

Option 8: Mail order enquiries

Our telephone lines are open Monday to Friday 9am to 5pm (GMT) except for bank holidays.

Alternatively, you can write to us at [email protected] or by post to:

E-Commerce Department

Leicester City Football Club

20 Raw Dykes Road

Leicester

LE2 7JU

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be, by way of example only, because the product is out of stock, because of a technical problem, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 International Delivery. Our website is solely for the promotion of our products to those countries listed on our website. Unfortunately, we do not accept orders from addresses outside the countries listed on our website. Please see our delivery page for more information on the delivery options and customs and duty https://shop.lcfc.com/delivery/.

4. Our products

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

4.3 Pre-Order products. From time to time, you may be able to “Pre-Order” a product. Pre-Order means that we do not currently have the item in stock, and we are awaiting delivery. Pre-Order items will be available to purchase in the same way as the other products that are listed on our website. We will include further information on Pre-Order items on the relevant product pages of our website when they become available.

4.4 Personalised Products. If we are personalising the product to your specification which you have given us, you are responsible for ensuring that the specification is correct including the spelling of any name, shirt number and shirt size. If you require any further assistance on this, please contact us at [email protected] or call us on 0344 815 5000 (option 8).

5. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

6. Our rights to make changes

6.1 Minor changes to the products. We may change the product to reflect changes in relevant laws and regulatory requirements.

6.2 More significant changes to the products and these terms. In addition, we may make further changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7. Providing the products

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website. Please note that additional costs including duty, clearance, tax or carrier charges may be applicable and payable by you once the product enters its destination country.

7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you. We will deliver the products to you as soon as reasonably possible and we, or our delivery partners, will contact you with an estimated delivery date.

7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 Foxes Fanstore Click & Collect. If you have asked to collect the products from our Foxes Fanstore you can collect them during the following times or such times notified on your order confirmation email:

Monday to Friday – 10am – 7pm

Saturday – 9am – 5pm

Sunday – 10am – 4pm

Collection is currently unavailable on Home Matchdays.

Please ask any of our friendly shop floor staff for help to guide you to the correct area. All customers using our Foxes Fanstore click & collect service will receive an email when their order is ready to collect, this could take up to ten (10) working days. Please ensure that a form of photo ID and the confirmation of collection email are brought along with you when collecting you item(s). Information on our Foxes Fanstore click & collect service can be found on our website on the click & collect tab or delivery tab at https://shop.lcfc.com/delivery/.

7.5 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox:

7.5.1 For orders shipped by Royal Mail, your order will either be left in a safe place or they will leave a note informing you of how to rearrange delivery or collect the products from a local depot.

7.5.2 For orders shipped via DHL, delivery will be attempted three (3) times before the products are shipped back to us.

7.6 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.

7.7 When you become responsible for the goods. The goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

7.8 When you own goods. You own the goods once we have received payment in full.

7.9 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, the name or number for personalisation of a shirt or scarf. You are responsible for ensuring that the specification is correct including the spelling of any name, shirt number and shirt size. If so, this will have been stated in the description of the products on our website. We will not be responsible for supplying products and we may end the contract with you in accordance with clause 1.4 where we deem that a personalised shirt (or other personalised product) request is and/or could be interpreted as offensive, abusive or damaging to our reputation and good will and/or may infringe our intellectual property rights and/or the intellectual property rights of a third party.

7.10 Reasons we may suspend the supply of goods to you. We may have to suspend the supply of a product to:

7.10.1 deal with technical problems or make minor technical changes;

7.10.2 update the product to reflect changes in relevant laws and regulatory requirements; or

7.10.3 make changes to the product as requested by you or notified by us to you (see clause 6).

7.11 Your rights if we suspend the supply of goods. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than four (4) weeks and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

8. Your rights to end the contract

8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;

8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;

8.1.3 If you have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

8.1.4 In all other cases (if we are not at fault and there is no right to change your mind), see clause 7.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clauses 2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

8.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 2);

8.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;

8.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than four (4) weeks; or

8.2.5 you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within fourteen (14) days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee offered by Leicester City Football Club Limited of King Power Stadium, Filbert Way, Leicester, Leicestershire, LE2 7FL to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 2):

8.5 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:

8.5.1 products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

8.5.2 gift cards;

8.5.3 perishable items including food and drink;

8.5.4 customised, bespoke or personalised products, which have been made to your specification (for example replica shirts with any form of personalisation (including player names)); or

8.5.5 a product, which is right at the time of publication and purchased with a player’s allocated squad number and name, if that player leaves the club, is transferred or changes squad numbers.

8.6 How long do I have to change my mind? You have twenty-eight (28) days after the day you (or someone you nominate) receives the goods to change your mind about the goods.

8.7 Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed, where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund reasonable compensation for the net costs we will incur as a result of your ending the contract.

9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

9.1.1 Phone. Call customer services on 0344 815 5000

Option 7: General retail enquiries

Option 8: Mail order enquiries

Our telephone lines are open Monday to Friday 9am to 5pm (GMT).

9.1.2 Email. Email us at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.1.3 By post. Simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them or post them back to us at:

E-Commerce Department

Leicester City Football Club

20 Raw Dykes Road

Leicester

LE2 7JU

Please complete the returns form (this will have been sent with your original delivery) and send it back to us along with the products you would like to refund. If you are exercising your right to change your mind you must send off the goods within twenty-eight (28) days of telling us you wish to end the contract.

We recommend that any returns should be sent using a signed delivery service, as we cannot be held responsible if the return package is lost in the post.

Alternatively, products can be returned to the Foxes Fanstore, which is located at the stadium. Along with the returned products, please bring with you a copy of your order receipt, ensuring that this is within the specified twenty-eight (28) day returns period.

Our store opening times are as follows*:

Monday to Friday: 10am until 7pm

Saturday: 9am until 5pm

Sunday: 10am until 4pm

The Foxes Fanstore will close at KO on match days and reopen again for forty-five (45) minutes after the final whistle, save for match days on a Sunday, where it will close at 4pm.

*Opening times may be affected by bank holidays and match days.

If you require any further assistance on this, please contact us at [email protected] or call us on 0344 815 5000.

9.3 When we will pay the costs of return. We will pay the costs of return:

9.3.1 if the products are faulty, misdescribed or you have received the wrong item; or

9.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances you must pay the costs of return.

9.4 How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

9.5.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

9.5.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within twenty-four (24) hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within seven (7) working days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 2.

10. Our rights to end the contract

10.1 When we may end the contract. We may end the contract for a product at any time by writing to you if:

10.1.1 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your correct postal address or information required for the personalisation of the product;

10.1.2 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;

10.1.3 an item is out of stock; or

10.1.4 we deem that a personalised shirt (or other personalised product) request is and/or could be interpreted as offensive, abusive or damaging to our reputation and good will and/or may infringe our intellectual property rights and/or the intellectual property rights of a third party.

10.2 How we will refund you. If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided, by the method you used for payment. The refund will be made within seven (7) working days from the date of our written notice to end the contract with you.

10.3 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will provide you with as much notice as we reasonably can in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

11. If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 0344 815 5000:

Option 7: General retail enquiries

Option 8: Mail order enquiries

or write to us at [email protected] and

E-Commerce Department

Leicester City Football Club

20 Raw Dykes Road

Leicester

LE2 7JU

Alternatively, please speak to one of our staff in-store.

11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them or post them back to us. We will pay the costs of postage or collection. Please complete the returns form (this will have been sent with your original delivery) and send it back to us along with the rejected products.

If you require any further assistance on this, please contact us at [email protected] or call us on 0344 815 5000.

12. Price and payment

12.1 Where to find the price for the product. The price of the product (which includes UK VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 4 for what happens if we discover an error in the price of the product you order.

12.2 International charges. Please note that additional costs including duty, clearance, tax or carrier charges may be applicable and payable by you once the product enters its destination country.

12.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.5 When you must pay and how you must pay. We accept payment with Visa, MasterCard and Maestro. Your debit or credit card will be charged on submission of your order. You must pay for the products before we dispatch them. Please ensure all card details have been entered correctly and you have sufficient funds in your account. Your billing address must also match with where the card is registered. If all details are correct and you are still experiencing problems please contact us at [email protected].

12.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.

13. Our responsibility for loss or damage suffered by you

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 2; and for defective products under the Consumer Protection Act 1987.

13.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

14. How we may use your personal information

14.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy https://www.lcfc.com/club/privacy.

15. Other important terms

15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee at clause 4 to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property and when they became the owner.

15.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.