Returns
Returns
We hope you enjoy your purchase from Leicester City. If for any reason you are not satisfied with your purchase, return it to us within 28 days of the delivery date.
Want to exchange an item?
We do not offer exchanges. Need it in a different size or colour? Simply place a new order.
All items returned via post will be refunded once they arrive at our warehouse (please allow up to 5 working days for us to process your return).
If you return an online order to the Foxes Fanstore, you will be given a receipt and the refund will then be issued by our E-Commerce team. The refund will be issued to your original payment method.
Christmas 2024
Orders placed from 4th October 2024 - 24th December 2024 can be returned on or before 31st January 2025.
| Full Price Items | Instore Purchase - Full refund or exchange (within 28 days of purchase) Online Purchase - Full refund (within 28 days of delivery date) |
| Sale Items | Instore Purchase - Credit note (instore use only) (within 28 days of purchase) Online Purchase - Full refund (within 28 days of delivery date) |
| The following products won’t be eligible for a refund (unless faulty or not as described): | |
|---|---|
| Food and Drink | Products without original packaging or labels |
| Toiletry products and gift sets | Product or packaging in a poor condition |
| Face coverings, underwear and body jewellery (hygiene reasons) | Products that have visibly been used |
| Gift Cards | Personalised Products* |
*Once a shirt has been personalised we are unable to offer a refund or exchange. The same applies if a player was to leave the club or their squad number changes during their career at Leicester City.
Please note that if you return products which are outside our returns policy or you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.
| How to return an item: | |
|---|---|
| Complete the returns form (this will have been sent with your original delivery) and send back to us, along with the item(s) you would like to refund. | |
| Post the parcel back to us, via recorded delivery* to the following address - |
E-Commerce Department
Leicester City Football Club
20 Raw Dykes Road
Leicester
LE2 7JU
*We recommend that any returns should be sent using a signed delivery service, as we cannot be held responsible if the return package is lost in the post.
Alternatively, items can be returned to the Foxes Fanstore. Along with the returned items, please bring with you a copy of your order receipt, ensuring this is within the specified 28 days.
If you require any further assistance on this, please contact us at [email protected].