REFUNDS & RETURNS
We hope you enjoy your purchase from Leicester City. If for any reason you are not satisfied with your purchase, return it to us within 28 days of the delivery date.
|Full Price Items||Instore - Full refund or exchange (within 28 days of purchase)
Online - Full refund or exchange (within 28 days of delivery date)
|Sale Items||Instore - Credit note (to be used instore only) or exchange (within 28 days of purchase)
Online - Full refund (within 28 days of delivery date)
Which products cannot be returned?
The following products won’t be eligible for exchange or refund (unless faulty or not as described):
|Gift Cards||Personalised Products* (including pre-printed options)|
|Food and Drink||Products without orginal packaging or labels|
|Toiletry products and gift sets||Product or packaging in a poor condition|
|Face coverings, underwear and body jewellery (hygiene reasons)||Products that have visibly been used|
*Once a shirt has been personalised we are unable to offer a refund or exchange. The same applies if a player was to leave the club or their squad number changes during their career at Leicester City.
Please note that if you return products which are outside our returns policy or you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.
How to return an item -
- Complete the returns form (this will have been sent with your original delivery) and send back to us along with the items you would like to refund/exchange.
- Post the parcel back to us, via recorded delivery* to the following address –
Leicester City Football Club
20 Raw Dykes Road
*We recommend that any returns should be sent using a signed delivery service, as we cannot be held responsible if the return package is lost in the post.
Alternatively, items can be returned to the Foxes Fanstore. Along with the returned items, please bring with you a copy of your order receipt, ensuring this is within the specified 28 days.
If you require any further assistance on this, please contact us at [email protected].